Bill, I wanted to let you know how pleased I am with the Trane XL14i heat pump you installed in the old house purchased. Before I get into how efficient the new system is , I would like to say that your installation crew did a great job and I couldn’t have been more pleased with the service, dedication and professionalism I experienced during and after the installation. This is the reason I selected Stafford Heating & Air. I am sure you remember I had you put the same system in my previous home about 8 years ago and achieved the same results. I don’t have a lot to compare to since I only lived in the house 2 months before I called you. I can tell you that those 2 months, July & August, cost me $135 (July) and $140 (August). I installed the Trane XL14i and some additional installation and reduced my energy cost by almost 50%. In an effort to try and understand my real cost savings, because I was replacing an old gas furnace and AC unit with the Trane XL14i which heats and cools, I talked with my neighbor who lives across the street in the same size house I do and he provided me with his average heating cost. Sincerely, Steven F
I wanted to take this opportunity to offer my thanks and appreciation to you and your associates for the recent heating and cooling system you installed in my home. This project was a priority for us in our upgrade/remodeling projects this year. I would have to add I was pleasantly surprised when I opened my gas bill this month. During the winter months we were averaging close to $300 a month for gas, our bill this past month was $56. Your associates Jerry and Fred were professional, courteous, and skilled. Although I allotted two days to complete this work, they were finished in just a day. Please pass on my thanks to them as well. I look forward to our continued relationship as I call on you each year to service these new systems. Thanks again and continued success. -John H
Dear Bill, Thank you for fixing the water leak at our home. The Trane you chose in 1997 (14 years have passed too quickly) and the great installation job that you guys did meant loser electric bills, comfortable/easy living and almost no maintenance/repair costs. I appreciate all that you did! I’m sure the new owners will appreciate it also, today we went to closing. Take care and thanks again, Donna.